At Morgan & Morgan, we strive to provide efficient and
reliable delivery services to ensure a positive customer experience. This
delivery policy outlines the terms and conditions governing the delivery of
products to our valued customers.
1. Delivery Areas and Coverage
We cover all of UK mainland, including Channel Islands,
Highlands, and Northern Ireland. Please note that deliveries to areas outside
England, Scotland, or Wales may take 2-3 days to arrive.
2. Order Processing and Shipping
2.1 Order Processing Time: We process all orders on the same
day of order placement, provided it is placed before our daily cut-off time,
excluding weekends and public holidays.
2.2 Shipping Method: We will select the most appropriate
shipping method based on the nature of the products and delivery location. Our
standard shipping service ensures next-day delivery for orders within the UK
mainland, subject to availability and unforeseen circumstances.
2.3 Tracking: You can track your order's progress in the
"My Orders" section on our website or by contacting our support team.
3. Delivery Timeframe
3.1 Estimated Delivery Time: For orders within the UK
mainland, we aim to deliver your order the next day after processing. However,
please note that delivery times may vary depending on factors such as product
availability, supplier availability, and unforeseen events.
3.2 Delivery Window: Orders will typically arrive between
8:00 AM and 3:00 PM, Monday to Friday. Please ensure that someone is available
at the delivery address to sign for the order during this time.
4. Minimum Order and Small Order Charge
4.1 Minimum Order: We have a minimum order requirement of
£50 for all purchases.
4.2 Small Order Charge: Orders below £50 will be subject to
a small order charge of £4.99 to cover processing and handling costs.
5. Supplier Direct Orders
Some orders may be fulfilled directly by our suppliers. In
such cases, delivery times and availability may be subject to change or delays
based on supplier availability. We will communicate any significant changes or
delays to you as soon as possible.
6. Customer Support
Our dedicated customer support team is available to assist
you with any inquiries or concerns related to deliveries. Please contact us via
01269 842242 during our business hours.